International Management Review ISSN 1551-6849

Published bi-annually in March and September
IMR JOURNAL: ISSN 1551-6849
IMR is also distributed in China by China National Publications Import & Export Corporation: 714B0761

International Management Review (IMR) is a peer-reviewed journal published twice a year since 2004. IMR strives to strengthen local and cross-continental business management understanding, and creation of a global body of management knowledge by fostering dialogue among academics, researchers, and professionals from all over the world. IMR publishes both empirical and conceptual papers as well as articles that address emerging trends and concerns in the area of management, management science, management engineering, and other fields related to the broader scope of management.

The International Management Review (IMR) Journal invites the submission of papers for publication consideration. The goal of IMR is to facilitate management knowledge exchange among researchers and practitioners. IMR publishes biannually empirial and conceptual papers and scholarly researches.

The IMR independent website: www.usimr.org

Current Issue Vol 18, No 1, 2022

Authors

Mrs. Alimaa Khosbayar is a Ph.D. student at the National University of Mongolia. Her thesis explores the Big Five personality traits in Mongolians and compares them with those of people in other East Asian countries. She has also taught classes in the Department of Psychology at the National University of Mongolia. Mrs. Khosbayar’s research interests focus on personality, resilience, work productivity, workaholism, depression and COVID lockdowns. She has also had exposure working for the Culture and Emotion Lab at San Francisco State University by participating in a study on “Prototypicality Theory and the Cultural Calibration of Emotion.” Mrs. Alimaa is a founder of Psychology Club at the Medical School of Mongolia and a member of PSI CHI the National Honor Society in Psychology and Human Ergonomic Society.

Dr. Maureen Snow Andrade is a professor in the Organizational Leadership Department at Utah Valley University. She has an EdD in higher education leadership from the University of Southern California and is a Principal Fellow of the Higher Education Academy in the UK. Her research interests include leadership, job satisfaction, work-life balance, business education, and distance education. She is a former associate vice president and associate dean and is currently serving as assistant department chair.

Dr. Ronald Mellado Miller is a professor in the Department of Strategic Management at Utah Valley University. Dr. Miller has published and presented in a wide variety of scientific research areas, including business, neuroscience, evolutionary psychology, and game theory, among others. Coupled with his quantitative background is a great appreciation for qualitative research in order to understand the meaning behind the numbers. Dr. Miller has run studies in Asia, Africa, the Pacific Islands, Europe and the United States.

Abstract

COVID-19 has resulted in change, uncertainty, and anxiety in the workplace. Emotional resilience is needed to overcome resulting mental health burdens. Personality traits are important determinants of emotional resilience. This study examined the relationship between resilience and the big five personality traits for mining employees in Mongolia. Four of the five traits, agreeableness, conscientiousness, openness, and extraversion, were correlated with resilience. The study offers insights into the relationship of personality traits and resilience in a new context. Understanding the relationship between resilience and personality traits can help managers understand and better support their employees.

Keywords

emotional resilience, Big Five personality model, personality trait, mining industry, COVID-19

Read more

Authors

Mr. Chandrahaas C S is a Doctoral Research Scholar in the Department of Management and Commerce at Sri Sathya Sai Institute of Higher Learning, India. His research interests lie in the fields of Values-Centered Leadership, Leader Development, Organizational Behavior and Business Ethics.

Dr. Niranjan Narasimhan is an Assistant Professor in the Department of Management and Commerce at Sri Sathya Sai Institute of Higher Learning. His research interests lie in the fields of Values-Centered Leadership, Business Ethics and Organizational Behavior. He also keenly studies the Values and Leadership lessons embedded in Ancient Indian Epics. He teaches/has taught the following courses: Organizational Behavior, Values-Centered Leadership, Research Methods, Self-Development, and Group Dynamics for Teams.

Abstract

Employees’ organizational commitment is highly sought after by organizations the world over. Research on the factors that influence the affective organizational commitment of employees, directly and indirectly, is thus the need of the hour. This study examined the influence of employee-perceived authentic leadership (AL) on their affective organizational commitment (AOC). Partial least squares structural equation modeling (PLS-SEM) on the respondent data (N=283) revealed that the relationship between Authentic Leadership and Affective Organizational Commitment is fully mediated by Workplace Psychological Safety (WPPS). The findings of this study have several implications for theory and practice.

Keywords

authentic leadership, affective organizational commitment, workplace psychological safety, PLS-SEM

Read more

Authors

Homa Ansari is a keen aspirant of research, qualified UGC NET and pursuing research in the area of Human Resource Management from Jamia Millia Islamia, New Delhi, which is an institute of national importance in India. She also possesses great teaching experience and has taught HRM as a guest lecturer in Jamia Millia Islamia. She is associated with Non-Collegiate Women's Education Board (NCWEB), Delhi University, Delhi since the last four years and has worked as an assistant professor and delivered lectures on Human Resource Management, Business Students and Business Laws. She has completed her B.A (Hons) and MBA from Aligarh Muslim University, Aligarh which is a prestigious central university in India.

Dr Ravinder Kumar is a renowned Professor and Dean (Faculty of Social Sciences) in Jamia Millia Islamia -a Central University, New Delhi. He has produced 9 doctorates and 7 scholars are pursuing their research under his supervision. He has more than 25 years of teaching experience. His area of interest includes Finance, OB, and Legal Aspects of Business. He has published 8 books with renowned international publishers, like Prentice Hall and CENGAGE for the university level students.

Abstract

It has been hypothesized that in today's organization, managers who are emotionally intelligent have a higher leadership quality and tend to share mutual interest with their subordinates to achieve organizational goals. The study has attempted to examine the relationship between emotional intelligence and its dimensions or constructs with leadership styles and effectiveness among managers in banking sectors in India. Convenience and snowball sampling techniques were followed to collect data, and a total of 114 responses were received from the managers. The study highlights the positive correlation of overall emotional intelligence with leadership. All the constructs of emotional intelligence i.e., self-awareness, self-management, social awareness, and social skills are significantly related to leadership, which suggested that managers across all these four dimensions have higher leadership towards their employees or subordinates.

Keywords

emotional intelligence, leadership, banking sectors

Read more

Authors

Dr. Vandana Gambhir is an Assistant Professor in the Department of Psychology, Keshav Mahavidyalaya, University of Delhi, and the Ethics & Standards Committee Chair for APCDA, USA. She started her professional career as a medical physician and later excelled and received her doctorate in Psychology. Known as an expert in Psychometrics, Organizational Behavior, and Human Resource Management, she helps organizations through research with their employee wellness and productivity programs. Her field of involvement in psychology research work spans organizational behavior, career competencies, social psychology, competency mapping, positive psychology, consumer behavior, and mental health.

Ms. Atufa Khan is currently pursuing her Masters in Psychology from the Department of Psychology, North Campus, Delhi University. She has obtained her graduation in Psychology. Atufa holds a promising experience of working with children from lower-socio economic status. During her internships, she has obtained training in grief in psychotherapy, adverse childhood experiences, group therapy sessions, 6-Part Story Method, conducting socio-emotional learning-based sessions. Atufa enjoys doing art and craftwork in her free time as her hobbies. She is dedicated and passionate about her field and loves exploring different spaces. Recently, she completed her certification course in counselling skills.

Abstract

There are many precursors to the perception of politics in an organization. This study aimed at testing the influence of organizational justice on organizational politics empirically. Data were collected using standardized questionnaires from 150 non-executive employees from various organizations. Three dimensions of organizational justice; distributive, procedural, and interactional justice were explored for their effects on perception of politics. Confirmatory factor analysis was done to explore the validity and reliability of the standardized tools. Multiple regression analysis was used to examine the possible relationship between the variables. The influence of interactional and distributive justice on the dimensions of organizational politics was empirically tested in this research.

Keywords

organizational justice, organizational politics, distributive justice, interactional justice

Read more

Authors

Dr. Vikas Barbate is Associate Professor in ASM’s Institute of Professional Studies, Pune, India. He is Research Guide of Savitribai Phule Pune University and JJTU, Rajasthan. He has more than 27 years’ experience of industry and academics. He has published and presented more than 51 research papers in national and international conference/seminar and written eight textbooks of master’s in business administration. He has delivered talks on finance for non- finance, Goods and Service Tax and many more. He has been associated as Secretary with Swami Vivekanand Shikshan Prasarak Mandal’s Sane Guruji Vidyalaya, Kharpudi Bk. Taluka Rajgurunagar (Khed) District Pune. He has worked in Ethiopian Civil Service University’s College of Finance, Management & Development (State University) Addis Ababa, Ethiopia (Africa).

Dr. Dilip Aher is an Associate Professor in the Department of Management in IBMR, Pune affiliated to Savitribai Phule Pune University. He is MBA, PhD in Management from Tilak Maharashtra Vidyapeeth, Pune. He is having 30+ years industrial as well academic experience in the field of Human Resource Management. His areas of interest include Human Resource Management, Industrial Relations, Organization Behaviour and Labor Laws. He has been a Resource Person for National level webinar. He has published 30+ research articles in Scopus as well in International referred journals.

Dr. Bhagyashree Kunte is an Associate Professor in IBMR affiliated to Savitribai Phule Pune University.She is MBA, PhD Finance (from Pune University) and Fellow Member of CMA institute of India. Her total work experience of 26 years includes 12 years in industry and 14 year in academics. During the 14 years of Academic career she worked as academic coordinator, HOD, Academic dean and Director in charge. She has to her credit 11 research papers published in national and international journals and reviewed a study material of ICWA 2008 Pattern on “Accountancy”. She has been appointed as external examiner for Oral examination (VIVA) for MBA course by Savitribai Phule Pune Univeristy and also worked as paper setter and evaluator. She has attended many workshop and FDP organized by ASM as well by Savitribai Phule Pune University.

Ms. Deepika Mirchandani, a Gold Medalist in Economics from Savitribai Phule Pune University. She has Qualified MH-SET. She has completed BBM (IB) & M.A(Economics ).She is pursuing Ph.D in Economics from Savitribai Phule Pune University. She is working as an Assistant Professor (Department of Management) in ASM’S Institute of Business Management and Research (IBMR),Pune. She has published various research papers and has received Best Paper Award In ICONSTEM 2020. She has published Research Paper in Web of Science as well in International Journal. Her area of interest lies in Economics, Sustainable development and Management Studies.

Abstract

Entire human mankind in the world is now fighting against corona virus epidemics known as Covid-19 presently. Thought the first case of this COVID-19 was reported in Wuhan city (China) in December 2019. As of now when this paper is taken for writing due to this virus number of cases reported is more than 1 crore from world. Government of each country have started taking precautionary measures to take remedial actions against corona virus by way of close their seaports airports and lockdown at local and national level. Even they have expelled the import and export activities too. In India, total cases reported as of now are sky shocking despite of lockdown started by Indian Government named as lockdown one from 22nd March 2020. Total days of lockdown and unlock is counted is around 100 days. Within 100 days India has suffered a lot of problems and adversely affected largely on manufacturing, service, and supply chain activities because of negative influence of COVID- 19 virus. Indian economy has also affected negatively on GDP of the country. As this COVID- 19 has affected 360 degrees round the clock such as rapid rise unemployment, decrease in government income, stress on supply chain management, plunge in fuel consumption, collapse of the hotel and tourism industries, collapse of hospitality, reduced consumer activity and global recession in supply chain, import export etc. In the present paper have discussed the influence of COVID-19 on Indian Market Operations such as employment, service industry and SCM in India.

Keywords

COVID- 19, economy, employment, tourism and hotel industry, supply chain

Read more

Authors

Ms. Tess MacMillan completed her master’s studies at Carleton University. She conducted her research for her thesis on Niagara wineries. Her research interests lie in the proliferation of eco-certifications and how they benefit or hinder business practices, with a particular focus on the agriculture and aquaculture sector.

Abstract

Canadian wineries must be sustainable to export their products through achieving sustainable accreditation. However, research proves that there are barriers to the adoption of ecologically sound practices. This research examines how certified wineries perceive organic, biodynamic, and sustainable certifications and how certifications can be improved to encourage more wineries to acquire an eco-certification. Through 14 semi-structured interviews, wineries shed light on the barriers that hinder wineries from considering eco-certifications and how the barriers could be addressed. The results reveal that organic, biodynamic, and sustainable certifications could be lessened by reframing the certification and provide governmental support.

Keywords

Eco-certification, stakeholder capitalism, viticulture

Read more

Authors

Dr. Tina Blossom Francis is a doctorate holder in the area of commerce. Her focus areas of research being Women Workforce, Work Life Balance, Job Satisfaction, Information Technology Sector etc. She has published 8 research papers in International Peer reviewed journals. She has been into teaching the graduate and post graduate commerce students in the state of Kerala, India and her main subjects being accounting, financial management, financial services, etc.

Mr. Rajesh P. is the head of the Department of Economics in Government Engineering College, Thrissur, India. He is a resource person in Research Methodology and Statistical Techniques and has organized several workshops and seminars in the same. He has an experience of 17 years as faculty in economics and management. He serves the academic fraternity in the areas of research, statistics and economics.

Dr. Ebby Joseph Idicula is a doctorate holder and a research guide of Mahatma Gandhi University, Kerala, India and heads the Department of Commerce of BAM College, Thuruthicad, Kerala. He has 15 years of experience as an academician in the field of commerce. His areas of interest being financial accounting, financial management and statistics.

Abstract

This study examined the incidence and covariates of job satisfaction of women in Kerala’s information technology (IT) sector. Data for the study was collected from 360 women employees from Kerala’s IT sector using the stratified random sampling technique. The descriptive statistics and one-sample t-tests revealed the existence of job satisfaction, albeit moderately, among the women employees in Kerala’s IT sector. Additionally, the study attempted to identify the important covariates of job satisfaction using multiple linear regression, for which ten factors were tested as the covariates, keeping job satisfaction of the employees as the response variable. Results brought to light that except for the experience of the employees, the age of the employees, policies of the companies regarding work-life balance (WLB) of the employees, the support from work-domain, work-life balance of the employees, marital status, having children or not, type of family of the employees, and the level of designation of the employees were recognized as the significant covariates of the job satisfaction of the women employees in Kerala’s IT sector.

Keywords

information technology, women, job satisfaction, turnover intention

Read more

Authors

Dr. A. Ansari, PhD., CPIM, is a Professor of Operations and Supply Chain Management at Seattle University. He received his Ph.D. from the University of Lincoln-Nebraska and has published in Decision Sciences, International of Journal of Production and Operations Management, International Journal of Production Research, International Journal of Quality and Reliability Management, Industrial Engineering, Journal Purchasing and Materials Management, Production Planning and Control, and Journal of Systems Management. Journal of Transportation Security, Journal of Case Research in Business and Economics, and International Journal of Logistics Systems and Management, Sustainability: The Journal of Records, Sustainability.

Dr. Batoul Modarress, PhD., is a Professor of Management at the American University of Malta. She holds an MS in engineering and a Ph.D. in quality control and reliability. Dr. Modarress has over 20 years of industry experience, including the Boeing Commercial Airplane Group, Kawasaki Heavy Industry, Inc., and Science Applications International Corporation. She is the co-author of a leading text on Just-In-Time purchasing and written articles for such journals as International Journal of Quality and Reliability Management, International of Journal of Production and Operations Management, International Journal of Production Research, Production and Inventory Management, Journal Purchasing and Materials Management, Production Planning and Control, and Journal of Systems Management, Journal of Case Research in Business and Economics, and International Journal of Logistics Systems and Management, Sustainability, and Sustainability: The Journal of Records, Sustainability.

Alexander Ansari is a graduate student at the American University of Malta. He received his BS from Seattle University. He has published in Sustainability: The Journal of Records, International Management Review.

Abstract

Today, most manufacturing value chains are created outside of companies. Manufacturers seeking long-term value creation have become increasingly dependent on their suppliers to design and manufacture certain parts and subassemblies. To meet customer demand and maintain profitability, companies need flexible supply chains and production capabilities. The purchasing function plays a significant role in fulfilling company goals through supplier selection. This article briefly reviews current studies in supplier selection criteria. It also discusses the concept of "order winners" as a new approach to supplier selection. This article intends to inspire academics and business people to examine the order winner approach in supplier selection.

Keywords

supply chain, supplier selection, order winners

Read more

Authors

Mr. Ashish Kathale is an Assistant Professor in the School of Commerce at MIT World Peace University, Pune. His research interests lie in the fields of Taxation, Accounting, Banking and Financial Markets. He taught the following courses: Accounting, Financial Management, Direct Tax, Costing related subjects and Decision science at Undergraduate and Post-Graduate level. He has also interested in Administrative work and done and currently he is a program head for B. Com and B. Com Hons and Academic head for school of commerce. ashish.kathale@mitwpu.edu.in

Mr. Jayesh J Jadhav is an Assistant Professor in the Department of Management and Commerce at PES University, Bangalore, India. His research interests lie in the fields of Business Finance, Banking, Taxation and Financial Markets. He has been studying the ever dynamic Indian Stock market and has a strong inclination towards huge market movements. The impact of one small change affects the entire chain in the global market, and that appears fascinating to him. He has taught the following courses: Banking Operations Management, Indian Financial System, Indirect Tax Laws, Business Laws, Financial Management and many more. His teachings focus on Academic development along with adopting a pragmatic approach towards the concepts taught, which makes his teaching experience effective for students. As a researcher, he has studied his interested domains for months, and is now trying to achieve a breakthrough at the new unexplored arenas of the Indian Financial System extensively. jayesh.jadhav@pes.edu

Ms. Shreeya Rajpurohit is an Assistant Professor in the School of Commerce at MIT World Peace University, Pune. Her research interests lie in the fields of Behavioral Finance, Financial Inclusion. She teaches/has taught the following courses: Financial Accounting, Corporate Accounting, Financial Management, Cost and Management Accounting, Strategic Cost Management at Undergraduate and Post-Graduate level. shreeya.rajpurohit@mitwpu.edu.in

Abstract

Liquidity, being one of the cardinal principles of bank lending, acts as a game changer for the survival and success of banks. However, considering the changing nature of lending in India in recent times and the complex nature of loan requirements, keeping up with the changing pace seems like a tough pathway for most of the banks to adapt to .Moreover, with the help of the PMAY scheme, an opportunity for every individual to buy his own house appears as icing on the cake. The crucial factor is the rate at which home loans are made available by commercial banks in India. Considering the RBI norms, it is mandatory for banks to maintain the requisite norms on SLR and CRR while maintaining the quantum of profitability and still keeping the steep competition in view. This research studies the trend of the statutory liquidity ratio of commercial banks in India and its proportionate impact on the bank’s lending capacity of housing loans. For this purpose, data from the last 5 years has been collected and analyzed for the leading private sector banks currently operational in India, namely HDFC Bank, ICICI Bank, AXIS Bank, Kotak Mahindra Bank, and YES Bank . The data collected is analyzed using correlation analysis (Pearson’s Correlation Coefficient). For testing the hypothesis, an ANOVA test has been used for deriving further results. This research paper uses applicable research tools in order to achieve the desired results while maintaining the required quantum of accuracy. The reduction in the SLR ratio by RBI and its subsequent impact in reduction of home loan interest rates are analyzed to provide a tabular presentation, describing the proportionate change in the latter. The results derived from the data collected and analyzed aim to provide a scope for further study on the subject matter. It also aims to understand the proportionate impact of changes in SLR to a bank’s lending capacity, which also may be adopted as a suggested measure for banks to develop a reliable framework for sound lending and increasing overall efficiency.

Keywords

SLR ratio, housing Loans, PMAY scheme, private sector banks, profitability

Read more

Authors

Professor James “Wes” Rhea is a Senior Lecturer of Information Systems and the Director of the Hughes Leadership and Career Program in the Coles College of Business at Kennesaw State University. His research and teaching interests are in the areas of information systems, business process management, online learning, and information security. He has contributed to various published articles. Prior to teaching, he held executive level positions as Vice-President, Chief Compliance Officer and Chief Information Officer in the telecommunications and healthcare sectors.

Dr. Max North is a tenured Professor of Management Information Systems in the Business Administration Department. He has been teaching, conducting research and providing community service for Computer Science and Information Systems departments at higher education institutions for more than twenty years. Dr. North has been successfully involved in the research of Human-Computer Interaction/Interface; Information Security and Ethics Awareness; and Virtual Reality Technology. Dr. North is the director of Visualization and Simulation Research Cluster. Additionally, Dr. North has several published books, book chapters, and a number of technical referred scholarly articles. He has served as principal/co-principal investigator on a number of research grants sponsored by the Boeing Company, the U.S. Army Research Laboratory, the National Science Foundation, and the National Security Agency. Dr. North's major contribution to the scientific community is his discovery and continuous research activities in the innovative area of virtual reality technology, which has received international attention and coverage in the scientific community and popular media.

Dr. Ronny Richardson is a tenured Professor of Operations Management in the Coles College of Business at Kennesaw State University. His research and teaching interests are in the areas of operations management, statistics, project management, and computers. He is the author of 22 books and over 500 published articles. He has consulted with several major companies in the areas of production and inventory control. Prior to teaching, he worked for Georgia Power Company.

Dr. Sarah North is a tenured faculty member of Computer Science Department, College of Computing and Software Engineering at Kennesaw State University. Dr. North’s Doctorate degree is in Computer Science/Educational Technology and Leadership/Administration. Dr. North has been teaching, conducting research, and providing K-12 community service in computing areas for over two decades at higher education institutions. She has been successfully involved in the research in the areas of, human-computer interaction and cognitive science. Additionally, Dr. North has several book chapters; and a number of technical referred scholarly articles nationally and internationally. She also served as principal/co-principal investigator on a number of research grants sponsored by the Boeing Company, National Science Foundation (NSF), and National Security Agency (NSA).

Dr. Cyril Okhio is a faculty of Electrical Engineering in the Southern Polytechnic College of Engineering and Engineering Technology, Kennesaw State University. He is registered as a Chartered Professional Engineer with the Council of Registered Engineers, United Kingdom UK; a Member of the Institution of Mechanical Engineers, UK and a Member of the Institute of Transportation Engineers, USA. Dr. Okhio has carried out experimental and numerical investigations of, and developed statistical analysis tools and computer codes, for the calculation of complex flows. He has been co-PI in a few successful NSF efforts in the past. He is currently involved in multi-disciplinary research and development concerning Vehicle to Vehicle, Human to Vehicle Interaction and communication, under the purview of a Transportation, Vehicular Systems and Safety Engineering hub, within the Simulation and Visualization Research Cluster.

Dr. David Garofalo is a tenured Assistant Professor in the Department of Physics, College of Science and Mathematics at Kennesaw State University where he studies the interaction between black holes and magnetic fields in an attempt to understand the enormous amounts of energy generated in active galaxies. Dr. Garofalo has experience in simulation, data analysis, and scientific visualization apparatuses and techniques; specially implemented for black hole magnetospheres, the environments near black holes where strong electric and magnetic forces are thought to dominate dynamics. Dr. Garofalo has numerous high-ranking publications (conference proceedings and journals) in his field. He has been involved in several grants, including a NASA Astrophysics Data Analysis.

Abstract

The purpose of this report is to explore the impact of mobile applications on the healthcare industry, focusing on four main areas: improved access to healthcare, improved patient engagement, improved patient safety, and improved business models. This report also provides information regarding the security risks associated with the use of mobile applications as they pertain to the healthcare industry. Specific engineering applications of technology in healthcare are also presented, and we include concise examination of companies and corporations who utilize mobile applications to increase their efficiency.

Keywords

healthcare, mobile application

Read more

Special Issue Vol 18, 2022

Authors

Dr. Sukhmeet Kaur is a goal-oriented HR professional with five years of teaching experience. She earned her Ph.D., M.Phil. in Management from Dayalbagh Educational Institute, (to be Deemed University) in Agra in 2015. She completed her MBA in HR in 2010 with distinction. She has published 13 research papers. She has participated in 14 conferences, 20 webinars, 6 FDP, and 7 workshops/seminars in her career hierarchy. Her expertise embraces human resources management, organizational behavior, research methodology, and HR Analytics. She is Assistant Professor at Dr. Dr. Vishwanath Karad MIT World Peace University, Pune, India.

Prof. Anuj Kumar is currently working as an Assistant Professor at the Apeejay School of Management, Dwarka, Delhi. He is pursuing an Executive-Ph. D in management from Aligarh Muslim University (Central University). He holds a double master’s degree in management with a specialization in International Business. He has published research papers in reputed SCOPUS/Web of Science/ABDC/UGC Care Journals. Prof. Kumar has more than 100 citations on Google Scholar. He attended/organized more than 40 conferences (National/International/ICSSR) and 30 FDPs. He is also the editor/reviewer for ABDC, and Scopus indexed journal. He has also organized various FDPs, MDPs, and AICTE sponsored conferences.

Abstract

Educationists in India facing heat in terms of changing competency requirements and challenges. The quality of education depends on effective teaching methods and the efficiency of learning. The application of emotional intelligence in and outside the classroom improves teaching-learning processes, as it involves positive psychological behaviors and active interaction to speed up the emotions involved in the learning process. With the arrival of the COVID-19 pandemic crisis, it is more challenging to balance online classes and personal interaction to realize, understand, and regulate the emotions of the students. Therefore, the study explored and analyzed the literature on emotional intelligence in the education industry concerning students. Additionally, the study aimed to measure the emotional intelligence of management students on an instrument based on 33-items measured on a 5-point Likert scale from seven management colleges including both bachelor’s and master’s degrees. The responses were collected from 450 students of various management colleges of Pune city using an online survey questionnaire. The study also put some light on demographic traits and digital tools used by them during the COVID-19 pandemic lockdown to maintain online classes conceivable and includes suggestions for academic institutions in the context of emotional intelligence and technology acceptance by the students.

Keywords

COVID-19 pandemic, education industry, emotional intelligence (ei), management students, Schutte’s self-emotional intelligence scale (SSEIT)

Read more

Authors

Ms. Richa Banagiri is a Statistician & Managing Director of Stats Adda, where she provide assistance to scholars in statistics services, data processing, and analysis. She has an expertise in softwares like SPSS & AMOS. In addition, Richa has 16 years of working exerence with MNCs like Walmart, Amazon, Medlife etc. She also has one research paper in her credit.

Dr. Bharati Yelikar is working as associate professor in Institute of Management and Entrepreneurship Bharati Vidyapeeth Deemed-to-be University, Pune since 2012. Her overall work experience is of 22 years. She is B.E. (Inst.), M.C.A, MPhil and Ph.D. She has eight research papers to her credit.

Dr. Aruna Dev Rroy is a PhD in Management working as an Assistant Professor in Royal Global University, Assam. In her decade long academic career she has a book on marketing management, numerous book chapters, multiple research papers, newspaper articles, and magazine write ups in her credit. She has also participated in FDPs and various national and international conferences. Her area of research includes green marketing, skill management, general marketing and advertisement and its related discipline. Her book on basic marketing management is widely appreciated by readers.

Abstract

The study is focused on gauging the impact of vocational guidance as professional support for finding the right career path. Students in their adolescence want proper advice for the right career selection. Both vocational guidance and counseling processes ease the decision of making a career choice. As a result, our young people will have a better understanding of their unique personalities and interests as they select a career path that will allow them to live independently in the future without having to worry about landing a white-collar job or getting stuck in a dead-end job market. Therefore, it becomes imperative to aid students before they take a plunge into setting out on any occupation in life with the goal that they settle on a correct decision.

Keywords

counseling, career, decision making, vocational guidance

Read more

Authors

Dr. Sanjay Manocha is working as an Assistant Professor with Bharati Vidyapeeth (Deemed to be University), Institute of Management and Research, New Delhi which is a constituent unit of Bharati Vidyapeeth (Deemed to be University) Pune having 'A+' Accreditation (Third Cycle) by 'NAAC' in 2017, 63rd Rank among Universities by NIRF-2020. He has 20 years of work experience in industry and academics. His areas of interest are services management, entrepreneurship development and integrated marketing communication. He has a PhD in commerce from CCS University, Meerut, M.Phil in management from CDLU, Sirsa, and a diploma in entrepreneurship from EDI Ahmedabad. He is an arts graduate with a double Master’s in Business and Public Administration. Skilled in Selling, Training, Lecturing, Mentoring and research. He published a number of research papers both in National and International Journals and attended no. of FDPs, workshops, seminars and conferences both at National and International level. He possesses the ability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing operational efficiency and optimizing resource utilization.

Dr. Pankaj Saini is having 15+ years of working experience in diverse fields of Banking, Insurance, IT and Education sector. He has gained well understanding about the working culture, processes and systems of these sectors. Currently working in Bharati Vidyapeeth (Deemed to be University), Institute of Management and Research, New Delhi which is a constituent unit of Bharati Vidyapeeth (Deemed to be University) Pune having 'A+' Accreditation (Third Cycle) by 'NAAC' in 2017, 63rd Rank among Universities by NIRF-2020, as an Assistant. Professor (Jan 2010 –till date).

Abstract

Big data has recently become commonplace in a wide range of research fields. Big data is defined as "datasets that are larger than the capacity of traditional database software program equipment to capture, store, manage, and analyze" (Manyika et al., 2011, p. 1). Nowadays, large data sets enable educational institutions to conduct organizational analytics and carry out new business intelligence using a learning control system. This data visualization allows you to assess overall performance indicators in coaching, management, and research. Actual-time analytics provide the ability to tune people and provide interventions to improve learning by reshaping and personalizing learning experiences. The education sector has faced several challenging situations in terms of coaching effectiveness, student acquisition and retention, and ineffectiveness in storing, processing, or studying data. The goal of this study is to examine the challenges of implementing big data technology (BDT) in higher education institutions (HEIs). This study provides a foundation for future research and highlights new insights and guidelines for the successful use of big data in education.

Keywords

big data technology, higher education institutions, challenging situations

Read more

Authors

Dr. Nityananda Barman is currently working as an Assistant professor, Department of Statistics, B.N. college Dhubri, Assam, India. He got Ph.D., M.Sc. in Statistics and B. Ed. from Gauhati University, Assam. He has 20 years of teaching and research experience in the science world. He has published two statistical based books for college students and contributed 6 chapters in one guidebook of Common Entrance Test (CEE). He has published 17 papers (both international and national) and presented 9 papers in national and international conferences. He has also participated in 20 Webinars, 5 FDP and 9 Workshop. He has also guided three PhD students. He is a member of Assam Science Society, Assam College Teachers Association (ACTA) and a of editorial board of the journal “Bholanath College Science Journal” published by B.N. College, Dhubri, Assam, India.

Abstract

The Covid-19 pandemic has caused significant impact in education, resulting in shifts of the traditional education into online education. This study discusses the application of various e-learning tools, their pros/cons that affect the adoption of the right tools to facilitate educational processes. When we compared different video conferencing tools, Zoom was in the first position, followed by Google Meet and Microsoft Team. Google Meet can be used by all people without any hesitation. Google classroom is mostly preferred by students. There is limited research on this subject, which is a great challenge. To choose the right technology for education, research should be conducted on all available online tools.

Keywords

Covid-19, technology adoption, Zoom, google meet, google classroom

Read more

Authors

Dr. T. Shirmila is an Assistant Professor of Commerce serving at Madras Christian College, Chennai for 23 years. ‘To Value every individual’ has been the motto of her life. She did her M.Com., MBA., MPhil. and Ph.D. in Commerce from the University of Madras. Completed IIT Delhi Management Executive Program on Strategic Innovation, Digital marketing and Business Analytics. She has been the Research Supervisor and guide for many Doctorate and MPhil students. Her international exposure includes Leadership Training at the Harvard Graduate School of Education, Harvard University, USA, visiting scholar at International Christian University, Tokyo, Japan, panellist at leadership Seminar Ateneo De Manila University, Philippines. Director for Semester in India program of Davidson College, North Carolina, USA. Awards conferred include ‘Candy T. Eng Fellow’ (International fellowship) ‘Mrs. Lalitha Sadasivam Excellence Award’ for outstanding Women Professor (2018-19) Madras Christian College. She has presented several papers in national and international conferences, published several research papers in peer reviewed, UGC CARE and Scopus journals, has contributed chapters in books, completed many research projects. As HR trainer she has trained many students and faculty at the national level, organized many FDP, Webinars and Workshops. She has been invited as the resource person and session chair in many Conferences. She is certified as an ‘Innovation Ambassador’, by Ministry of Education’s Innovation Cell & AICTE. She is an exponent in the field of Sustainability, Marketing, Entrepreneurship, Human Resource Development, General Management, Financial Management and Business Analytics.

Ms. Udhaya Rekha Completed her B.Com., M.Com., and MPhil in commerce at Madras Christian College. She is currently pursuing her Doctorate in Commerce from the University of Madras. She is a physically challenged person since birth. Her passion for learning has encouraged her to pursue higher goals in life. She received an award from the late former President A.P.J. Abdul Kalam for the academic excellence representing MCC College. She had a career span teaching Commerce in a MPB Government Girls High school and later as Assistant Professor of Commerce at Dr. M.G.R.Janaki College before joining full time to pursue her doctorate. She has presented several papers in national and international level conferences, won best paper award and has published several research articles in journals.

Abstract

The traditional classroom environment and learning experience are replicated through the virtual training environment. The study focuses on the value created through efficient online training programs for IT employees. A training program needs to address specific requirements of distinct groups with respect to their technical exposure, experience, age, duties, and responsibilities imparted to them, rather than developing a general training program for all the employees. This study aims to analyze the perceptions of IT employees towards virtual training (e-training) and e-learning. A sample of 153 respondents employed in IT organizations in Chennai was selected for the study. A method of non-probability sampling, convenience sampling was employed to select the samples. A questionnaire was used as the study instrument. Statistical methods adopted are descriptive statistics used to explore the perceptions of the IT employees regarding e-training factors. Exploratory factor analysis was applied to identify the factors that influence the effectiveness of virtual training. The impact of the effectiveness of e-training was assessed using multiple regression analysis. SPSS v23 was used to analyze the data. The reliability of the study is confirmed as 83.6% (Cronbach’s alpha =0.836). Results confirm that perceived ease of use, behavioral intention, and perceived usefulness of e-training has more impact on e-learning. Since virtual training allows many groups together through the same platform at the same time across the world, virtual training has been identified as the best alternative for a face-to-face training sessions in on-campus training sessions. Transfer of knowledge and learning are, thus, maximized with the help of the advancement in the technology, which enables easy accessibility and offers learning for all. A thoughtfully, well-designed online training program for IT employees will enrich and systematically enhance their KSA in the digital world.

Keywords

e-training, online learning, IT employees, KSA, Perceived usefulness

Read more

Authors

Dr. Papari Nayak, a Ph.D. holder in Management Discipline, is currently working as an Assistant Professor at the Department of Management, Golaghat Commerce College, Golaghat. She has to her credit numerous research papers, book chapters, participation in FDP and various national and international conferences. She had also been invited as a guest speaker to deliver a lecture on “Presentation Skills” at Department of English, Golaghat Commerce College.

Dr. Aruna Dev Rroy is a PhD in Management working as an Assistant Professor in Royal Global University, Assam. In her decade long academic career she has a book on marketing management, numerous book chapters, multiple research papers, newspaper articles, and magazine write ups in her credit. She has also participated in FDPs and various national and international conferences. Her area of research includes green marketing, skill management, general marketing and advertisement and its related discipline. Her book on basic marketing management is widely appreciated by readers.

Abstract

The fast spread of online retailing has paved the way for creating opportunities for both retailers and customers. The e-commerce strategies provide numerous merits to their users in their day-to-day life. The e-commerce tasks help customers by reducing shopping time and money spent. With increasing acceptance of online retailing in the past few years, consumer issues with respect to ethical conduct are also on the rise. The paper highlights the perception of customers towards the ethical issues of online shopping.

Keywords

customer, ethical issues, online shopping

Read more

Authors

Dr. Garima Kohli is presently working as a Lecturer at The Business School, University of Jammu. She has eleven years of teaching experience. She got Ph. D in Management from The Business School, University of Jammu in 2020. She completed her MBA with specialization finance and HR from University of Jammu in 2008. She has qualified NET in Management in 2012. She is the member of GAP (Grand Academic Portal). She has published research papers in various reputed journals. She has attended 25 international/national conference/seminars, 15 webinars, 5 FDP’s and 4 workshops. Her research interest includes investment behavior, mutual funds, organizational behavior and financial management.

Dr. Saloni Devi is an Assistant Professor in The Business School, University of Jammu, Jammu & Kashmir, India. Her areas of interest are Strategic Human Resource Management, Organizational behavior. She has published more than fifteen research papers in prominent national and international journals. Her recent research projects are in SHRM, talent management, leadership styles, employee engagement and investment behavior.

Abstract

Liberalization, privatization, and globalization have opened up numerous vistas for value creation and management, especially in capital and money markets, for the nation. Indians are traditionally known for their orientation towards savings and safe investments. For boosting the development of the economy and making India more innovative, savings and investments are essential. Stock market investment is one such option, as it fulfills all the objectives of investors. India is an emerging market, and mutual funds in India are still developing. With the increasing importance of mutual funds in India, international entrants have flooded the market. Thus, the mutual funds in India are becoming an important investment vehicle that is gaining momentum. The purpose of the present research is to classify the schemes that are most preferred and to study the relationship between demographic factors, SIB (savings and investment behavior) and IMF ( investment in mutual funds) in the UT of Jammu. The respondents are mutual fund investors of the select private and public sector mutual funds operating in the UT of Jammu. From the public sectors, there are UTI and SBI mutual fund schemes, whereas, from the private sectors HDFC and ICICI Prudential mutual funds are used for the study. Convenient sampling technique have been applied to draw sample of respondents. The tools used in the study are percentages, average, standard deviation, ANOVA and correlation. The finding of the study signifies that there is a significant association between demographic factors, SIB and IMF.

Keywords

savings, investments, mutual funds, emerging markets, investors

Read more

Authors

Mr. Altaf Yousuf Mir, Ph.D. Research Scholar who is now in MATS University, Raipur, Chhattisgarh. A Medical graduate & Post Graduate MBA in Hospital Administration from Jamia Hamdard University, New Delhi. One Year Advance Diploma in Computer Software from IICE, New Delhi. More than 12 years of experience in the field of Hospital Administration,

Dr. RashmiVaishya is currently working as an Assistant Professor in MATS University, Raipur Chhattisgarh, She is a fellow (Doctorate) from National Institute of Industrial Engineering (NIITE), Mumbai. She belongs to HR and OB domain and owns 15 years of experience as on date including research, corporate experience and academia

Dr. Sadhna Bagchi is currently working as an Assistant Professor in ITM University, Raipur Chattisgarh, She awarded her Doctorate in commerce from State University Pt. Ravi Shankar Shukla University, Raipur in 2017, She belongs to Finance, Accounting and Research domain with 15 years of experience as an date research, corporate-experience and academia. She is also reviewer in ABDC and Scopus indexed journal. She is also organized national level webinar, workshops. She has been invited as session chair and an Expert in various FDP and Conferences.

Abstract

Quality is the differentiator that differentiates a service provider from others. It provides a competitive edge over other providers. Though hospitals offer similar services with varying degrees of quality, it has become one of the differentiating factors that establishes a distinctive advantage. Private or corporate hospitals give much more emphasis to the quality of the services and cost reduction. At the health care delivery system level, the framework provides an overview of health system quality problems. It becomes essential to consider and differentiate the human and technology aspects to develop a broader view of quality care. Favorable health care outcomes, like reducing mortality, decreasing morbidity, increasing life expectancy, and good quality of care are growing more rapidly. When expectations grow, at some point there may be some disappointment, also. Hence, meeting the growing expectations becomes essential. Patients’ expectations may differ according to geographical locations, education level, culture, and economies (out-of-pocket expenditure). In this paper, a comparative study has been done between the two major public and private hospitals in Raipur city. The data used in the analysis is primary data, and it was collected from the three stakeholders: in-patients, OPD follow-up patients, and the attendants of the patients.

Keywords

service quality, patients, attendants, public and private, hospitals

Read more

Authors

Dr. Sondeep Kaur pursuing Ph.D from Punjabi University, Patiala and working at General Shivdev Singh Diwan Gurbachan Singh, Khalsa College, Patiala. Her area of research is combination of Finance and Marketing. She is goal oriented and presented papers in many International Conferences and got published in reputed journals.

Dr. Baldeep Singh is currently working as Assistant Professor, Department of Basic & Applied Science, Punjabi University, Patiala. He has vast experience of teaching and Industry. He has completed his Ph.d in 2011.He has guided many research scholars in different areas of research. Many of his papers are published in reputed journals.

Abstract

The COVID-19 pandemic outbreak has sent the Indian economy into a recession that has never been witnessed before. COVID-19 affects the economy with a contrasting impact on different industries. India’s economy faces a long stagnation period due to the country’s prolonged lockdown. The worldwide economic downturn results in disruption of demand and supply chains. The COVID-19 pandemic across the nation is expected to have an impact on the country’s overall financial system. The one-of-a-kind and unprecedented nature of this crisis created difficult new circumstances, including economic shutdowns and physical separation. The year 2020 marks a turning point in the insurance industry. Many insurance providers were forced to rethink their business operations and customers because of the COVID-19 pandemic. This paper will, therefore, help emphasize the significance of health insurance during the pandemic and analyze the impact on the health insurance industry of COVID-19, covering the challenges faced by health insurance companies and the possible solutions to handle those challenges. This paper does not have a specific purpose; it provides generic and general information regarding the effect of COVID-19 on the health insurance sector of India.

Keywords

pandemic, economic, health insurance, challenges, business operations

Read more

Authors

Ms. Ruth Felicita completed her B.Com., from Mar Gregorios College, M.Com., from Stella Maris College and M.Phil., in commerce at Madras Christian College. She is currently pursuing her Doctorate in Commerce from the University of Madras. She had a small stint of teaching career in the Department of Corporate Secretaryship at Mar Gregorios College before joining full time to pursue her doctorate. She participated in “The 33rd International Seminar of World Federalist Movement” held at Ventotene, Italy. She has been invited to give guest lectures in seminars and has presented papers in national and international conferences. She has presented one of her research papers in the 150 hours of continuous presentation recognized by the World Book of Records, London. She has also won the best paper award. She has published papers in the fields of Marketing and Strategic Management.

Dr. T. Shirmila is an Assistant Professor of Commerce serving at Madras Christian College, Chennai for 23 years. ‘To Value every individual’ has been the motto of her life. She did her M.Com., MBA., MPhil. and Ph.D. in Commerce from the University of Madras. Completed IIT Delhi Management Executive Program on Strategic Innovation, Digital marketing and Business Analytics. She has been the Research Supervisor and guide for many Doctorate and MPhil students. Her international exposure includes Leadership Training at the Harvard Graduate School of Education, Harvard University, USA, visiting scholar at International Christian University, Tokyo, Japan, panellist at leadership Seminar Ateneo De Manila University, Philippines. Director for Semester in India program of Davidson College, North Carolina, USA. Awards conferred include ‘Candy T. Eng Fellow’ (International fellowship) ‘Mrs. Lalitha Sadasivam Excellence Award’ for outstanding Women Professor (2018-19) Madras Christian College. She has presented several papers in national and international conferences, published several research papers in peer reviewed, UGC CARE and Scopus journals, has contributed chapters in books, completed many research projects. As HR trainer she has trained many students and faculty at the national level, organized many FDP, Webinars and Workshops. She has been invited as the resource person and session chair in many Conferences. She is certified as an ‘Innovation Ambassador’, by Ministry of Education’s Innovation Cell & AICTE. She is an exponent in the field of Sustainability, Marketing, Entrepreneurship, Human Resource Development, General Management, Financial Management and Business Analytics.

Abstract

The purpose of this article is to recognize if the body image perception among plus size consumers have an impact on fit related issues faced by them when they purchase clothes. The fashion industry has come to a point of “size acceptance” where designing clothes for plus size is taking up the market to the next level. Future trend shows a huge rise in the consumption of plus size women clothing when compared to the consumption of men and children apparels. A sample of 102 respondents has participated in this study which is descriptive in nature. A non-probability sampling method, convenience sampling method was used to select the sample respondents. Consumers who are plus size women and who purchase plus size readymade apparels are the inclusion criteria for the samples collected. A structured questionnaire was used to collect the data. Exploratory Factor Analysis was used to explore the constructs of this study. Confirmatory Factor Analysis and Structural Equation modelling was used to confirm the factors and develop a model for Body Image Perception. Cronbach’s Alpha value derived was 0.872 and indicates that the overall reliability of the study is 87.2%. SPSS v21 and SPSS AMOS v21 are the packages used to analyze the data and draw the SEM model. The results of the study have brought out the relationship between functional fit, aesthetic fit and social comfort of plus size apparels showing the influence of Body Image Perception on all the three. It is observed that Social Comfort is the strong predictor of Body Image Perception followed by Functional Fit.

Keywords

body image perception, inclusive sizing apparels, full figure silhouette (shape), functional and aesthetic fit, social comfort, plus size women, fashion in the clothing industry

Read more

Authors

Mr. Amol Kumar (B.Sc. in Hospitality and Hotel Administration from IHM Bangalore; MBA from Bharati Vidyapeeth University, Pune; Master of Arts in Tourism Management from IGNOU, New Delhi and an Advance Diploma in Management from AIMA, New Delhi), presently a Research Scholar (Ph.D. Reg No. GL 3769) pursuing Ph.D.(Business Administration) at AIMA-Aligarh Muslim University (AMU), Aligarh and is also a full time faculty of M.Sc. Hospitality Administration program at NCHMCT, Noida (An autonomous body under Ministry of Tourism, Government of India). He has attended and also conducted several FDPs, MDPs, participated in several conferences, seminars and workshops and has also underwent Certified Learning Facilitator(CLF) certification on the lines of LHC, a subsidiary of Ecole hoteliere de Lausanne, Switzerland. He brings along with him more than 16 years of experience (in organizations such as ITC Windsor, Bangalore; Baljee Group of Hotels, Bangalore; The Oberoi’s New Delhi; The Raj Palace, Jaipur; The Home Store India Ltd., New Delhi; TMI Group, Mumbai and Amrapali Group, Noida) including more than a decade of academic experience. His research papers have been published in leading journals including SCOPUS indexed, UGC Care listed and peer reviewed. At present he is also an editorial board member of NCHMCT for releasing research books, conference proceedings, journal, etc. His area of interest include: Research Methodology, Hospitality based management subjects such as Management functions and Behaviour, Properties Development and planning, Materials Management, Sales Management, etc.

Dr. Asif Ali Syed, B. Sc. (Phy), MBA, Ph. D. is an Associate Professor in the Department of Business Administration, Faculty of Management Studies and Research, Aligarh Muslim University, Aligarh. He is a full-time faculty for the last 23 years, and teaches e-Marketing, Retail Marketing, Entrepreneurship, and Export Import Process and Documentation. He is also the founding team members of the South Asian Federation for Entrepreneurial Education and Research (SAFEER). Prior to joining academics, he had a brief industry association with Shell and Phoenix Electrics. He has authored three books and his publications are in more than 60 reputed national and International journals.  As well a reviewer for many international journals.  Also, being widely travelled, he is a presenter and invited key note speaker in both national and international conferences. A visiting faculty a several reputed institutes like NCHMCT Noida, IHM Srinagar, IHM Jaipur, EDI Ahmedabad, NIFT, HIMS and Royal University of Bhutan. He does consultancy and corporate training besides being a full-time research guide for a number of Techno Management Research projects. The 28 plus research projects guided for PhDs include Infrastructure and Alternate green Energy ventures, Public sector undertaking projects, Small and Medium Enterprises, Bio Entrepreneurship,  CRM design in Banking Industry, Retail, Digital and Social Media marketing as also social community group projects too. Also, a participant in the Govt. of India’s Digital India initiative project, the ePG Patshala, a Ministry of Education Project- National Mission on Education through ICT, of MHRD, he developed 40 E Content modules as Paper Coordinator for Skill Development and Social Entrepreneurship which have been of use for students worldwide.

Dr. Ajay Singh is presently working as an Associate Professor at ABES Engineering College Ghaziabad. He is having PhD in Management -Marketing Area from Jaypee Business School NOIDA, a constituent of Jaypee Institute of Information Technology NOIDA along with BTECH (Electronics) & MBA (Marketing & Finance),UGC NET qualified in Management, With total experience of Thirteen years out of which he has worked in corporate for three years with Matrix Cellular International Services Pvt Ltd, New Delhi and Compare Infobase Ltd, New Delhi. Approximately Ten years of Teaching experience with Invertis University Bareilly and ABES Engineering College Ghaziabad.

Abstract

Information and communication technology (ICT) advancement has created a plethora of opportunities for several business sectors, especially the industries that include star-classified Indian and international hotels. However, several business areas lack the required support system (digital challenges) for such areas as lack of education, training, and the capacity for building up of local people. Hoteliers promoting hotel rooms mimic home-based rooms are almost gone; it is just not feasible to keep up due to rapid changes in technology. It was observed that a hotel’s tech cycle is much speedier than its refurbishment cycle. This research study was conducted in order to discuss the top 16 digital marketing challenges and their best possible solutions in the international hotel industry. The study’s objective was to explore the digital sustainability for star-classified Indian and internationally classified hotels in the COVID-19 pandemic. The study was qualitative and explorative in nature.

Keywords

digital marketing, Indian and international hotels, covid-19, digital tools, challenges and solutions (opportunities)

Read more